SHIPPING & RETURNS
Shipping Policy
ANIME SENSEI provides reliable shipping methods at affordable costs. We ensure that your anime action figures and accessories are packaged securely to avoid any damage during transit. Our aim is to build trust and loyalty by delivering your favorite anime merchandise in excellent condition.
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Free shipping for orders over Rs.899/-.
Standard order processing time is 72 hours.
Standard delivery time is 5-6 days.
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ANIME SENSEI takes no responsibility for the following:
A.) Shipping problems arising out of incorrect or incomplete address provided by customer.
B.) Shipment returned due to incorrect or incomplete address provided by customer.
C.) In such cases, customer is responsible to pay for shipment.
D.) In case of product return due to customer unavailability leading to Non Delivery, the customer is liable to pay Shipping charges to re-ship it.
E.) Transit Damage that causes any kind of damage to the product packaging.
F.) In case of damage only to the product a replacement or refund can be offered.
G.) No discounts/replacements/refunds will be entertained for any kind of damage to the outer box/packaging.
H.) In case of shipment refused/returned, the customer will be charged the return shipment charges upon request to send it again.
I.) If the customer refuses to pay the shipment charges, the same amount will be deducted from the product paid amount.
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Return & Exchange Policy
At ANIME SENSEI, we understand that customer satisfaction is paramount. If you've had a change of heart or are dissatisfied with a product, our straightforward refund or exchange policy is designed to reassure you. We want you to shop with confidence, knowing that we've got you covered.
Return
Our policy lasts 1 week. If 1 week has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please record the unboxing of product as a proof it can help us and you to ensure that you received the defected item and can also help you to share your experience on your social in case there is no problem with items.
It'll save time & efforts for you and us.
Cancellation of a product on the grounds of "not interested OR don't want it anymore" will be levied a transaction fees of 4% of the product value.
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To be eligible for a return on the grounds of "not interested OR don't want it anymore", your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any product received with the box tampered and/or the product broken, will not be eligible for a refund or exchange.
Any product damaged due to mishandling by the customer is not liable for Refund/Return/Replacement.
Any minor dents/tears to the product packaging which does not affect the product will not be entertained for any Refund/Return/Replacement/Store Credit.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Surprise boxes
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the us without contacting first.
Order cancellation.
Order cancellation requests will be accepted only within 24 hours of placing the order.
Cancellation request must be communicated directly on WhatsApp on 8219409007 numbers within the allowed timeline.
A processing charge of 4% of the order value will be deducted on cancellation requests placed outside the allowed timeline.
Refunds (if applicable)Â
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed within 1 to 2 business days, and a credit will automatically be applied to your credit card or original method of payment, within 6-7 working days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Animesenseistore@gmail.com.
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Sale items/Items on Discount (if applicable)
Only regular priced items may be refunded, unfortunately sale items or items on discount, using a coupon code or otherwise, cannot be exchanged, replaced or refunded.
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Exchanges (if applicable)
We only accept items for refund, returns or replacement (if any available) if said item is defected or damaged in the following aspects.
-Missing or wrong limbs.
- Any visible breakage of a limb right out of the package
We examine action figures within package before shipping (to the best of our ability without opening the box), and open statues with your consent before shipping them out to ensure you receive the best product
Loose limbs, or joints, paint scuffs or issues that do not hinder the aesthetic value or functionality of the product are not liable for return, refund or replacement
Any breakage that occurs during play is not liable for any return, replacement or refunds.
Items bought during sales or from the on-sale section are not liable for any return, refund or replacement (exempted only to the above mentioned exceptions of incorrect limbs or broken on arrival). If you need to exchange it for the same item, send us an email at Animesenseistore@gmail.com and We will send you shipping labels for return of product.